Been having Internet troubles lately? You’re not alone! A bunch of my clients, friends, and I have been seeing all sorts of “issues” with Embarq’s attempts to cut the cord between themselves and Mama Sprint. The DSL light stays on but there ain’t nobody home. When google’s skimpy start page takes 8 minutes to load, its enough to make you pine for a 24k dialup connection.
Seems the Timesnews online edition was offline a good bit of yesterday, and my own home connection, (which has come to be my lifeline in my business) was down sporadically last night. My Dad’s went through the same thing this weekend. And when it came back, it was still sticky. Now its dead slow again. “There’s 11 different pieces of equipment involved in 3 states.” the Embarq tech support girl told me. No ETA for when it will be back.
“It’ll be down from 2am till 6am.” I was told in the wee hours this morning.
“So you PLANNED this outage? Most professional companies have mailing lists you can get on so you know a planned outage like this is coming.” I said. Silence.
I host lots of sites, but long ago I figured out the wisdom of moving them to Dallas. Big facility, lots of redundancy to every major backbone, hardware is somebody else’s responsibility, and everything has been up 100% for over 2 years. If Charter or Sprint has “issues” the sites are still on the Internet, sorry local folks if you’re having trouble. But now its getting personal, and widespread.
To be fair, this is some major surgery going on. Splitting out Sprint’s local Internet customers probably looked easy on the big corporate org charts. Scissoring them out of Sprint’s big address space is the equivalent of trying to transplant a patient’s nervous system to another body. In geek-speak, tracing routes to and from the local Embarq data network, you hit a brick wall where Sprint meets Embarq. A really big, bad brick wall. Like trying to drain lake Michigan through a straw. I don’t envy the guys trying to make it all work. It must be a nightmare come true.
To be fair, Charter has some of their own network, and this doesn’t seem to be affecting them as badly. But they get a lot of connectivity through the local infrastructure too. Over time, DSL has been much more stable and reliable than a cablemodem. Until now.
To those of us who have gotten used to Internet connections that work, its not too pleasant being suddenly out on a thin limb of the Internet. Whatever their problems are really don’t matter to us, we just want it to work. It WAS working. Hope they figure it out! Its not like we have much choice!
I’d be fascinated to hear YOUR experiences the past week or so if you’ve got DSL problems. Thats what all this blogging stuff is supposed to be about, right?
(Cross-Posted on Timesnews.net)